Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective
Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective
About the Role The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics,
Leads and supervises a team of CSRs, ensuring performance meets company and client standards. Monitors team metrics, provides coaching and feedback to improve results, manages performance reporting and administrative tasks, and motivates team members to achieve
Responsibilities Leads and manages a team of CSRs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds
Operations Manager - Ride Sharing Program Ref Number: Req EG-814 Country: South Africa Primary Location: Cape Town Time Type: Full time Workstyle: Onsite Category: Customer Experience (CX) Job posted by At TELUS Digital, we are proud