Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports,
Hands & Feet (H&F) Support • Physical onsite assistance to enable remote troubleshooting and remediation. • Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. • Providing physical access support to the