Senior Deal Desk Analyst Department: Finance Employment Type: Permanent - Full Time Location: Cape Town, SA Description Cape Town, South Africa- HYBRID Why Confluence? At Confluence, we’ve always been driven by a commitment to innovation, precision,
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
IMA is a creative agency that builds brands people want to be part of. We are seeking an experienced, strategic Head of Traffic to join our Operations team. This role will lead traffic management across the
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
As part of our continued investment in the Talent Acquisition HUB, this role will support planned growth across South Africa as we expand our centralised model. This includes ongoing investment in new processes, technologies, and solutions,
Position Overview: MRI Software is seeking a Team Lead – Professional Services to join our South African team. This role will be responsible for leading a small team delivering consulting, implementation and managed services within the
Overview ROLE PURPOSE: • The role is responsible for the day-to-day line management activity of a number of colleagues. This will include leading, coaching, motivating, supporting and delivering colleagues, to deliver operational requirements. And ensure all
Essential Functions: Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards
As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries. Management of the team will include measuring the
Who We Are Looking For The Data Analyst researches, analyzes, and resolves technical and data-related issues, which are surfaced either via the ticketing queue or through direct interaction with clients and travel agencies. Data includes, but
Role Purpose The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. The Operations Manager plans, coordinates, and directs service delivery for one
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
AWS Data Centers run critical IT infrastructure and require a reliable supply of uninterrupted cooling and power at all times in order to deliver continuous uptime availability and service for our customers. We are growing our
Essential Functions: Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance with
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation
Are you passionate about using workforce planning and analytics to improve customer operations at scale? Do you enjoy partnering across teams to shape service delivery and operational strategy? About our Team LexisNexis Legal & Professional, which
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.
Job Description Job Description The Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or
Apply by: Were on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at