Senior Genesys Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Innocentia Myataza Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a
Lets Write Africas Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job DescriptionThe Software Quality Engineer is responsible for quality engineering and assurance across Customer Identity
Job Description Were looking for an experienced AI Engineer with a strong background in conversational AI, voice technologies, and contact centre platforms. This role focuses on designing, building, and optimising intelligent voice and chatbot solutions, integrating
BETSoftware is seeking a Technical Senior Implementation Specialist in Durban to optimise access layer frameworks and enhance customer contact experiences across multiple contact centres. You will analyse telephony performance, translate requirements into technical specs, and support
ATS Client in Cape Town is seeking an experienced AI Engineer to design, build, and optimise intelligent voice and chatbot solutions. You will integrate large language models with enterprise systems and drive innovation across customer engagement
BETSoftware in Durban is seeking a junior to mid-level Access Layer and Reporting Specialist to support contact centre systems, CRM platforms, telephony, IVR, and routing. You will gather requirements, assist with testing and deployment, and help with
Are you the kind of person who talks to chatbots for fun, dreams in prompts, and knows the difference between SIP and a cup of tea? We’re on the hunt for a Senior AI & Voice
When it comes to putting people first, were number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2026. Vodacom is a leading African mobile communications company, serving over 200
Job Description Contact Centre Systems, CRM Platforms, Telephony, IVR, and Routing Knowledge Requirements Gathering and Documentation Testing, Deployment, and Change Control Support Analytical Thinking and Problem Solving Reporting and Communication Planning, Coordination, and Task Management Stakeholder Engagement
Job Description CRM, Contact Centre, Telephony, IVR, Routing, Chat, Email, and Voice Platform Knowledge Technical Implementation Support Business Requirements Analysis and Technical Specification Development System Documentation and Reporting Testing, Deployment, Change Control, and Post-Implementation Support Operational and
BETSoftware Durban seeks a skilled analyst to support CRM, contact centre, telephony, IVR, routing, chat, email and voice platforms; you will translate business needs into technical specs, assist with design, testing, deployment and post-implementation validation. You will
Minimum requirements (Advantageous): National Diploma or Degree in Business Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years experience in a call/contact centre environment, with at least 2 years in a supervisory or management role.
Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company
Minimum requirements (Advantageous): Qualifications Degree, Diploma or relevant qualification in Information Technology, Computer Science, Software Engineering, Telecommunications or a related field. Experience Strong practical knowledge of SIP, Vo IP, 3 CX, PABX/PBX systems, SIP trunks, IVRs, queues,
Sage in Johannesburg is offering an internship for a Customer Experience agent to gain practical, valuable skills within a global, FTSE 100 company. You will learn to interact with customers, update systems, and resolve issues while
About the Company Our client is one of the most prominent household names in banking. They are digitally advanced and continue to innovate and pioneer mobile-first and customer-centric solutions for Africa. About Deka Minas: Deka Minas
Senior Software Engineer (Dev Ops) Department: Delivery Employment Type: Full Time Location: Cape Town Reporting To: Chris Nickson Description Sabio Group is a trusted expert in Contact Centre, AI and Data. We design, build and run
Job Description The Technical Senior Implementation Specialist is responsible for optimising access layer frameworks, enhancing customer contact experiences, and driving operational efficiency across multiple contact centres. This role combines technical expertise, operational insight, and business acumen
Key Responsibilities The successful candidate will be responsible for: Leading and coordinating multidisciplinary teams undertaking Due Diligence Reviews, Concept Studies, Pre-Feasibility Studies (PFS), Feasibility Studies (FS), and technical assessments for mining projects globally. Managing technical evaluations
Overall Purpose of the job: The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the customer service department. Minimum qualifications and experience: Matric A