Duties & Responsibilities Responsible for: Measure adherence to SLA for internal/external customers. Report to management on adherence to SLA for internal/external customers. Ensure compliance of incidents logged against the call logging process. Ensure all monitoring systems and
Duties & Responsibilities Responsible for: Measure adherence to SLA for internal/external customers. Report to management on adherence to SLA for internal/external customers. Ensure compliance of incidents logged against the call logging process. Ensure all monitoring systems and