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Position Purpose: The Planner in Workforce Management (WFM) provides proactive, solutions-oriented support for the Contact Centre management and continuous improvement of workforce processes, policies and procedures. The four key components of workforce management are forecasting work volumes,
Position Purpose: The Planner in Workforce Management (WFM) provides proactive, solutions-oriented support for the Contact Centre management and continuous improvement of workforce processes, policies and procedures. The four key components of workforce management are forecasting work volumes,
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