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About the job Workforce Planning Analyst A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best
Responsibilities and Duties Monitor phone queues, email queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. Consult with call centre management to determine best course of
About Us Talent Match Africa connects experienced professionals in Africa (just like you!) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we’ve been providing employability