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The IT Support Technician – Level 1 is responsible for providing first-line technical support to internal users and customers. The role focuses on delivering efficient and professional IT support through frontline call handling, troubleshooting desktop and
Role and Responsibilities Security Monitoring and Alert Triage: Monitor security event logs and alerts generated by security tools such as SIEM, IDS/IPS and firewall logs. Analyze alerts to determine their severity and relevance to the client’s
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