Overview We are seeking a dynamic and forward-thinking candidate to lead client transformation and optimization that improve customer and agent experiences through the use of cutting-edge technologies, particularly AI. This role will implement new systems, channels,
Purpose: The Head of People Operations is accountable for the strategic leadership, governance, optimisation, and delivery of People Operations. The role ensures the effective integration of Payroll, People Systems, People Analytics, Employee Data Governance, and Operational
Technical Skills Mandatory Skills: Coaching and mentoring, develop process design skills and capabilities across the design team, Experience in Six Sigma, Lean, Business Process Improvement, Process Automation, Agile. Behavioral Competencies Customer/ Stakeholder management, Business Acumen, Drive for Results Leads
Account Director - Associate (Ref #CPT007) To partner with various Departments in ensuring that revenue and operating cost is reported in line with IFRS standards and company policy. Provide commercial and financial oversight in supporting the
Overview The Digital Services & Transformation Director will lead the global transformation and optimization strategy for contact center operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardization to enhance service delivery
Tertiary qualification in Computer Science and /or Software Engineering and/or Information Systems and/or Information Technology and/related technical certification in an IT field Minimum of 7 years experience with Microsoft and/or Oracle and/AWS as a Solution architect
