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Key Responsibilities: Coordinate and manage subordinates, facilitating interdepartmental communication and resource allocation Manage performance of direct operations staff, including discipline and development Monitor SLA performance and drive corrective action where targets are at risk Attend client meetings as
Key Responsibilities: Coordinate and manage subordinates, facilitating interdepartmental communication and resource allocation Manage performance of direct operations staff, including discipline and development Monitor SLA performance and drive corrective action where targets are at risk Attend client meetings as