Key Experience and Skills: Extensive Technical Expertise Advanced knowledge of desktop systems, operating systems (Windows, mac OS, Linux), networking, and enterprise-level IT environments. Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures. In-depth understanding
MINIMUM REQUIREMENTS, EXPERIENCE AND KNOWLEDGE Diploma in relevant field (NQF 5) Certificate: ITIL Foundation Extensive experience with Vo IP protocols (SIP, H.323), Proficiency in video conferencing technologies and troubleshooting network media quality. Strong knowledge of Qo