Do you have a background in Economics or Finance? AI models are often used to summarize market trends, explain supply and demand, or give business advice, but they can sometimes get the \logic of money\ wrong.
As an Operations Quality Analyst – Intermediate , you play a key role in optimizing agent performance and enhancing customer experience. You conduct regular reviews of sales team interactions with clients across different channels to evaluate
TELUS Digital is hiring an Operations Quality Analyst – Intermediate to optimize agent performance and enhance customer experience. You will review sales interactions across channels, evaluate calls for quality and compliance, and provide data-driven insights to improve efficiency.
As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small
Get AI-powered advice on this job and more exclusive features. Global Sourcing Specialist: Looking for Remote Workers | Lets Connect TELUS International AI-Data Solutions partners with a diverse and vibrant community to help our customers enhance their
TELUS Digital in Cape Town is seeking a senior Recruitment Manager to lead volume hiring, optimize funnel, and drive performance across a BPO-focused workforce. You will own hiring commitments, coach recruiters, and partner with operations, HR, and leadership
TELUS Digital is seeking an experienced Team Leader in Cape Town to guide a team of Customer Service Representatives (CSRs) in achieving optimal performance. Responsibilities include coaching, performance assessments, and ensuring team alignment with company goals. The successful
Leads and supervises a team of CSRs, ensuring performance meets company and client standards. Monitors team metrics, provides coaching and feedback to improve results, manages performance reporting and administrative tasks, and motivates team members to achieve
Key Responsibilities 1. Hiring Delivery and Capacity Management Build and execute a volume hiring strategy aligned with calibrated demand forecasts. Own weekly, monthly, and quarterly hiring commitments for agent-level roles. Optimize funnel ratios from sourcing to
TELUS Digital in Cape Town is seeking an experienced Executive Assistant to support senior leaders with calendar management, meeting coordination, and high-level administrative tasks. You will prepare presentations and financial reports, manage travel schedules and visas, handle confidential
You’ll work within TELUS Digital’s AI community, where experts shape AI systems, offer insights, and contribute to pricing and market strategy discussions. English at a basic level is sufficient to follow project guidelines. #J-18808-Ljbffr...
Description Responsible for regular calendar management, requiring frequent interaction with both internal and external executives and assistants, as well as internal groups, to coordinate a variety of executive meetings and other appointments. May communicate and handle
We’re looking for a confident and proactive individual to take ownership of the full recruitment lifecycle—from sourcing and engaging qualified candidates to managing the end-to-end hiring process and ensuring a smooth onboarding experience. As the face
TELUS Digital in Cape Town is seeking an experienced Talent Acquisition leader to own end-to-end recruitment across multiple programs, partnering with business leaders to meet growth targets. You will drive strategic TA initiatives to improve efficiency, quality and
Are you detail-oriented, culturally aware, and passionate about AI and digital content quality? This role is for you. We are looking for an Expert Rater to help evaluate and improve AI-generated advertising content by applying structured guidelines,
Responsible for effectively implementing talent acquisition processes, procedures and strategies to ensure profitability and business growth. Develops & executes innovative and strategic talent acquisition initiatives which targets increased efficiency, profitability, over-all quality and retention. Ensures attainment
TELUS Digital is seeking a Team Leader to manage a CSR group, drive call center metrics, and mentor staff in a dynamic customer care environment. The role focuses on performance management, coaching, and proactive improvement initiatives within a
Responsibilities Leads and manages a team of CSRs in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member meets / exceeds
The Executive Assistant provides high-level administrative support by managing complex calendars, coordinating internal and external meetings, and handling diverse communications. Beyond basic clerical duties like answering calls and arranging travel, the role involves preparing presentation materials,
TELUS Digital is seeking an Executive Assistant to provide high‑level administrative support in Cape Town. The role manages complex calendars, coordinates internal and external meetings, and handles diverse communications for senior leadership. You will assist with presentation materials,