Responsibilities and Qualifications IAM expertise: RBAC, access reviews, identity lifecycle, SSO, MFA, conditional access, PAM, Zero Trust Endpoint security: EDR/XDR, MDM/UEM, hardening, patching, compliance, and incident response Data protection: DLP, data classification, sensitivity labelling, retention policies, regulatory
Key Responsibilities Act as the final escalation point for complex IT issues and critical system failures Perform deep-dive troubleshooting across Windows, Linux, VMware, Citrix, M365, Azure AD, SQL, and DevOps environments Lead root cause analysis (RCA)