Minimum criteria required: Qualification: Degree or equivalent from reputable hotel school Prior Front of House experience at a 5 star luxury property 3 years experience in a similar position at a 5 star luxury property Key
Key Performance Areas: Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints, where possible;
Minimum criteria required: Qualification: Degree or equivalent from reputable hotel school Prior Front of House experience at a 5 star luxury property 3 years experience in a similar position at a 5 star luxury property Key
Key Performance Areas: Respond to website, email and telephonic enquiries accurately, timeously and courteously Handle guest enquiries while establishing rapport with guests during booking process Maintain effective customer relationships and actively resolve guest complaints, where possible;