Select how often (in days) to receive an alert: Provides remote support and assistance to BCX clients. Determining root cause and finding appropriate solutions that satisfy the client’s needs Key Deliverables / Primary Functions Remotely investigating
Select how often (in days) to receive an alert: Reports to: Workshop Manager (OP1) / Ops Specialist Workshop (M6) Core Description Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Select how often (in days) to receive an alert: Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of
Select how often (in days) to receive an alert: Tech Officer: Jnr Customer Engineer (FS) Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision,
Select how often (in days) to receive an alert: Reports to: Manager: Service Centre (M/S5) Core Description The purpose is to ensure delivery of quality services and support across multiple customers, with and by competent people
BCXP in Cape Town is seeking an experienced Call Centre Administrator to log, update and close incidents accurately, including ETA information, and to ensure service levels are met. You will handle 700–900 calls daily, inform technicians about
BCXP is seeking a capable Call Centre Supervisor to manage incident response and ensure timely call handling within SLA. The role involves incident resolution via remote support, monitoring escalations, and providing first-level support to clients. You will
Select how often (in days) to receive an alert: To provide accurate information on configurations and their documentation to support all the other Service Management processes, assi st team with technical solutions and coordination with other