Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on
Continuous Improvement Black Belt – Overview Continuous improvement managers analyze, maintain, and improve performance on key metrics and improve CI Culture for one or more business accounts. This role evaluates and oversees operations improvement projects from
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery
Sr. Associate - Customer Care - Voice Auto Finance Agent Customer Service - Senior Process Associate, English, on‑site in Johannesburg. The role provides direct support to UK customers via inbound/outbound calls and email, ensuring FCA‑compliant outcomes,
Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on