Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing
Are you passionate about using workforce planning and analytics to improve customer operations at scale? Do you enjoy partnering across teams to shape service delivery and operational strategy? About our Team LexisNexis Legal & Professional, which
Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK,
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery
Position Title: Manager, CX OPERATIONS QA As a Manager, CX OPS QA, you will lead the overall QA strategy and performance for your assigned local/regional accounts. Your primary focus will be on the daily management of
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel