Are you passionate about using workforce planning and analytics to improve customer operations at scale? Do you enjoy partnering across teams to shape service delivery and operational strategy? About our Team LexisNexis Legal & Professional, which serves
WHO WE ARE AT BASH We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers. We believe that by being Bold, Accountable, Simple and
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
As a Manager within our Client Support team, this individual will oversee a team of Software Support Agents who are responsible for responding to and resolving customer inquiries. Management of the team will include measuring the performance of Support Agents against
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us,
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
About AnywhereNow Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from
Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across
YOUR CHALLENGE The prestige market is one of our most important channels - and we are bringing huge innovation across brand, quality, serve and experience. You will be front and centre - driving our strategy as
Technical Project Manager (Customer Onboarding & Small Projects) Lead Customer Success. Drive Technical Delivery. Make Every Project Count. Do you thrive on bringing structure to complexity? Are you passionate about delivering exceptional customer experiences while keeping projects on track, stakeholders
Purpose of the Role The company vision, values and culture are understood, communicated and positively promoted. Be an inspiring leader who can build high morale for all Customer Service Managers, Customer Service Team Leaders and Representatives by providing consistent
We Are Innovators & Category Creators Clickatell, founded in Cape Town in 2000, was the first company to connect businesses with consumers via SMS using just four lines of code. Today, it powers AI-driven chat commerce
ESG/sustainability is a continuously evolving landscape and sustainability reporting requirements continue to increase globally. Aside from compliance, organizations are facing greater expectations not only from regulatory bodies, but also from different stakeholders: customers, investors, employees, suppliers, lenders,
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
Unlock Your Potential at Eaton: Where Diversity Drives Innovation. No matter where you come from, your aspirations matter to us. We believe in the power of different perspectives, experiences, and backgrounds to ignite innovation and drive
Lead and manage the daily operations of your store to ensure that the overall objectives which include store targets, innovation initiatives, and customer service standards are met and exceeded. Stock Management: Ensure that stock is accurately received
Senior Operations Manager At TTEC, we’re all about the Human Experience. Elevated. As a Call Center Senior Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC,
The Quality & Process Excellence function at EXL is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements. The team manages the entire QA management