TIH, a part of South Africa’s leading financial services group, seeks a proactive supervisor to guide a contact centre team, drive productivity and ensure service quality in line with the organisational plan and strategy. You will
Owns discovery, delivery, and operations for their assigned digital channel(s) (e.g., App, Web, Kiosk, WhatsApp, Aggregators) across all African markets. Aligns to the Channel Strategy and turns it into an executable product strategy and roadmap aligned
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Line of Service Industry/Sector Specialism Management LevelSenior Manager Job Description & SummaryAt PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop
Support Recruiter Location: Sandton Johannesburg, South Africa Reporting to: Senior Recruitment Manager Hours: Monday - Friday (Subject to change) Overview The Support Recruiter is a strategic talent partner responsible for delivering high-quality talent across complex and
Day One is seeking a Call Center Manager to transform customer experience across Day One Data Centers through strategic Call Center leadership. You will own governance, drive performance, and ensure operational excellence from intake to resolution. Reporting
Momentum is seeking a motivated CX Intern to support the CX team in Centurion. You will help understand client needs, analyze feedback, and identify opportunities to improve experiences across the business. You will gain exposure to CX metrics, stakeholder
Vodacom is seeking an experienced E2 E Network Assurance professional to ensure high-quality voice, data, and messaging services across LTE, 5 G, and related technologies from RAN to service platforms. The role focuses on proactive monitoring, diagnostics,
About the job CX Measurement Specialist: VOP & VOE Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Post Graduate Diploma: Marketing Management (preferred) 5 years experience in a research environment Technical / Professional
A leading recruitment agency is seeking a CX Measurement Specialist to manage and deliver primary research projects in Johannesburg. The ideal candidate must have 5 years of experience in a research environment, advanced diplomas or national degrees,
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and
Required Skills & Experience Core Technical Skills Candidates should demonstrate practical experience in: Generative AI platforms. Large Language Models. Retrieval Augmented Generation. Prompt Engineering. Vector databases. AI evaluation frameworks. Agentic AI solutions. AI workflow automation. API
Required Skills & Experience Core Technical Skills Candidates should demonstrate practical experience in: Generative AI platforms. Large Language Models. Retrieval Augmented Generation. Prompt Engineering. Vector databases. AI evaluation frameworks. Agentic AI solutions. AI workflow automation. API
NTT DATA seeks a Senior Collaboration Technical Architect to lead design, architecture, and strategy for enterprise collaboration, UC, CC, and CX solutions. The role requires deep pre-sales, consulting, and architectural leadership to engage clients, translate business needs into
Epiroc in South Africa is recruiting a Regional Process & Continuous Improvement Lead in Boksburg. You will drive operational excellence in Customer Care across Southern Africa, standardize processes, and lead cross-functional initiatives to remove bottlenecks and
A leading recruitment agency is seeking a Client Services Manager in Pretoria. This role involves managing the customer experience strategy and enhancing consumer satisfaction. Key responsibilities include implementing service projects, analyzing customer data, and ensuring the team
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and
A leading technology firm in Gauteng is seeking a Chief Technology Officer (CTO) to spearhead digital transformation, integrating AI-driven solutions into key processes. Youll lead the development of strategies that enhance customer journeys, optimize sales performance,