TIH, a part of South Africa’s leading financial services group, seeks a proactive supervisor to guide a contact centre team, drive productivity and ensure service quality in line with the organisational plan and strategy. You will
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
ServiceNow Developer/Administrator - 12-Month Contract Department: IT Employment Type: Contract Location: Cape Town Reporting To: Jason Gopaul Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a dynamic
Owns discovery, delivery, and operations for their assigned digital channel(s) (e.g., App, Web, Kiosk, WhatsApp, Aggregators) across all African markets. Aligns to the Channel Strategy and turns it into an executable product strategy and roadmap aligned
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Senior Genesys Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Innocentia Myataza Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a
Amazon Connect Solutions Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Michael Sherlock Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Line of Service Industry/Sector Specialism Management LevelSenior Manager Job Description & SummaryAt PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop
Support Recruiter Location: Sandton Johannesburg, South Africa Reporting to: Senior Recruitment Manager Hours: Monday - Friday (Subject to change) Overview The Support Recruiter is a strategic talent partner responsible for delivering high-quality talent across complex and
A next-generation Saa S Technology Business in Cape Town is seeking a Data Analyst to analyze data, identify trends, and provide insights that enhance customer experience. You will collaborate with various teams and streamline workflows, along with generating
Day One is seeking a Call Center Manager to transform customer experience across Day One Data Centers through strategic Call Center leadership. You will own governance, drive performance, and ensure operational excellence from intake to resolution. Reporting
Momentum is seeking a motivated CX Intern to support the CX team in Centurion. You will help understand client needs, analyze feedback, and identify opportunities to improve experiences across the business. You will gain exposure to CX metrics, stakeholder
The Recruitment Council is hiring a Customer Experience Team Manager to lead a multi-channel contact centre in South Africa. You will inspire, coach and manage agents to deliver exceptional service while aligning KPIs and performance data with
Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Were on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
About the job CX Measurement Specialist: VOP & VOE Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Post Graduate Diploma: Marketing Management (preferred) 5 years experience in a research environment Technical / Professional
About the job Customer Experience Manager (CX/UX) Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service