The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position. Full detail available upon request: Education / Training and Job-related experience requirements: Relevant tertiary qualification (3-year degree
Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports
Select how often (in days) to receive an alert: Tech Officer: Jnr Customer Engineer (FS) Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring