Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
The Workforce Planner is responsible for driving operational efficiency through accurate workforce planning, forecasting, and real-time performance management across multiple campaigns. The role ensures that the right number of agents, with the right skills, are available at
The Workforce Planner is responsible for driving operational efficiency through accurate workforce planning, forecasting, and real-time performance management across multiple campaigns. The role ensures that the right number of agents, with the right skills, are available at
Key Responsibilities Business Development: Prospect and secure corporate accounts / Government accounts, group bookings, and MICE (Meetings, Incentives, Conferences, Exhibitions) business. Relationship Management: Interface with PCOs (Professional Conference Organizers), event planners, and procurement officers. Pipeline Management: Oversee
Are you passionate about using workforce planning and analytics to improve customer operations at scale? Do you enjoy partnering across teams to shape service delivery and operational strategy? About Our Team LexisNexis Legal & Professional, which
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The Workforce Planner is responsible for driving operational efficiency through accurate workforce planning, forecasting, and real‑time performance management across multiple campaigns. The role ensures that the right number of agents, with the right skills, are available at