Select how often (in days) to receive an alert: Tech Officer: Jnr Customer Engineer (FS) Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring
Provide routine hardware service and remote diagnostic activities under close supervision Maintain the configuration management system and configuration management database (CMDB) Operate and control installed hardware and software Execute tasks and procedures according to agreed service
Provide routine hardware service and remote diagnostic activities under close supervision Maintain the configuration management system and configuration management database (CMDB) Operate and control installed hardware and software Execute tasks and procedures according to agreed service
Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating