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Select how often (in days) to receive an alert: Tech Officer: Jnr Customer Engineer (FS) Reports to: Ops Manager: Onsite Operations (M/S6) Core Description Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement
Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports