- Americans with Disabilities Act
- Business Process Improvement
- Business Process Outsourcing
- CRM
- Client Services
- Commercial Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Corrective Actions
- Decision-Making
- Executive Leadership
- Governance
- Net Promoter Score
- Operational Efficiency
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and
Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK,