Overview We are looking for an experienced Business Intelligence Analyst II to join our Central Business Insights team. This individual will be responsible for developing and presenting actionable business intelligence insights using Power BI/SQL and other
Overview The Team Leader is responsible for leading, developing, and motivating a team of customer service and collections agents to achieve performance targets while maintaining high levels of customer experience, regulatory compliance, and operational excellence. This
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Teleperformance Brand by providing quality customer service at every instance, promoting products
Overview The Client Services Specialist I reports into Account Manager of Client Services and is responsible for managing and strengthening direct client relationships. This role works closely with Teleperformance operational leads and internal stakeholders across the UK
Overview The Team Leader will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance,
Overview Job Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications Matric
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience 2/3 Years’
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Overview The Compliance Specialist will work closely with all stakeholders in their area to ensure effective delivery, deployment and embedding of these standards and processes - as well as the ongoing evaluation of inputs and outputs
Overview Job Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications Qualifications
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications 2 years minimum
Teleperformance in Cape Town seeks a Customer-focused Retail Agent with experience in sales and service support to resolve inquiries and manage account-related issues. You will handle high volumes of inbound calls, deliver first-contact resolution, and maintain accurate
Overview Customer-focused Retail Agent experienced in providing exceptional sales and service support, resolving customer enquiries, and handling account-related issues. Committed to delivering outstanding customer experiences while achieving performance targets. “Teleperformance is a Regulated Financial Company operating largely
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products
Overview The Change Manager ensures smooth adoption of organizational changes by focusing on people, processes, and impacts on technology. This role leads to communication and engagement plans, assesses readiness, and manages resistance to minimize disruption. By
Teleperformance in Cape Town, South Africa, seeks an IT Service Delivery Manager for a large BFSI client. You will own end-to-end IT service delivery, act as the primary escalation and governance interface, and oversee major incident management
Teleperformance in South Africa is seeking a customer service representative to handle inbound calls and emails from existing and potential clients in a regulated financial services environment. You will ensure compliance with DPA guidelines, process payments and
Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Competencies & Skills Required Solid
Overview The successful applicant will be responsible for directly managing and developing a sales-focused team to efficiently and effectively achieve business and campaign objectives. This role requires a strong focus on driving revenue, improving conversion rates,