Position Purpose: The Planner in Workforce Management (WFM) provides proactive, solutions-oriented support for the Contact Centre management and continuous improvement of workforce processes, policies and procedures. The four key components of workforce management are forecasting work volumes,
Reports to: Chief Executive Officer Division: Office of the CEO Number of Subordinates: Zero Job Grade: D5 Type of Appointment: Permanent PURPOSE OF THIS ROLE Reporting to the Chief Executive Officer, the Strategist serves as the
Position Purpose: The Planner in Workforce Management (WFM) provides proactive, solutions-oriented support for the Contact Centre management and continuous improvement of workforce processes, policies and procedures. The four key components of workforce management are forecasting work volumes,