In this role, youll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world.Technology-driven Product is at the centre of our strategy to create a
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
VML Home About Us Work What We Do Insights News Enterprise Solutions Careers Contact Us Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning
Software Engineer, Analytics Department: Development - Software Development Employment Type: Permanent - Full Time Location: Cape Town, SA Reporting To: Tom Scarr Description Location - Cape Town, South Africa Why Confluence? At Confluence, we’ve always been driven
Why Confluence? At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure
Fidelity Services Group in Cape Town is seeking a Regional Operations Manager to oversee regional banking variances and processing, ensuring accuracy, compliance and efficiency. Travel to branches, manage incidents, and engage with banks, auditors, and senior
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through
Reliability Engineer Job Description Reliability Engineer, Epping Plant, Cape Town As a person, you’re a learner – a natural leader – someone who is always taking initiative to make things better and bring others along with
Asilia Africa is one of East Africa’s long‑standing safari companies. Meaning ‘genuine’ or ‘authentic’ in Swahili, we’ve built a reputation for incredible safari experiences and our unwavering commitment to empowering both people and nature alike in
Job Title Data Scientist (Pipeline) Job Purpose You will provide high level strategic and tactical insight to identify, prioritise, and drive improvement initiatives. Delivering innovative solutions for the business by surfacing underlying opportunities, highlighting factual data
We are looking for a talented and highly motivated individual who is either studying towards a professional qualification in marketing or communications or has a social media portfolio and a well-developed understanding of marketing practices. Get
Duties & Responsibilities Brand Ambassador to the Company Maintain & improve on brand perception when called upon to do so in both private & professional capacity Interact with the company’s social media presence as often as
Job Number # - Hout Bay, Western Cape, South Africa Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care,
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery
About the job Data Modeler / Data Intelligence Manager Key purpose: To ensure the proper functioning of our companyserwin suite of products, (erwin Data Modeler and Data Intelligence) for data modeling and metadata management. This hands-on
About the job Customer Services Team Lead Role Purpose As the Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for
The Service Delivery Manager serves as a customer advocate, identifying our customer’s needs and striving to advance the delivery of Transaction Junction services to our customers. The position requires regular and effective communication to our internal