Key Responsibilities Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a clients Service Level Agreement Mean-Time-to-Respond time Resolving an issue within a clients Service Level Agreement Mean-Time-To-repair time Understanding each clients
Our client in the Telecoms Industry is looking to hire a UC Field Service Technician & Programmer. Duties and Responsibilities Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a clients Service Level
Key responsibilities Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a clients Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a clients Service Level Agreement Mean-Time-To-Repair time Understanding each clients