Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures
The AVP Rewards & Benefits will lead the design, implementation, and management of all employee rewards programs, including compensation, benefits, and incentive plans. This role partners with Global Rewards and HR teams to ensure competitive, equitable,
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on
Document and assist in the resolution of customer complaints, escalating where necessary - ensure the complaints process is followed Produce and update procedural documentation to support new and amended services Undergo training to ensure you have
Responsibilities are not limited to the enclosed Supporting customers across the wider business. Provide world class customer service to both new and existing customers. Provide Sales support to customers. Continual learning of products/services. Promote and sell
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and
Key Responsibilities Responsibilities are not limited to the enclosed Interact with motor insurance customers through chat / telephony channel to address customer needs and queries Assist with customer policy change requests ensuring their needs are met
Own the complete IT Asset Management portfolio end-to-end, from procurement through deployment, operational lifecycle management, license/contract compliance, and final disposal. Manage both Hardware Asset Management (HAM) and Software Asset Management (SAM), including desktops, laptops, servers, network
In this role, youll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.
Provides highest quality, caring service by following established service levels and procedures for functions performed. Establishes and maintains effective relationships with customers on behalf of the company in a customer centric manner by taking personal and
Manage teams and ensure quality and productivity targets are met Develop strategies on the floor for reducing attrition and improving employee satisfaction Documented monthly performance review of Assistant Managers Conduct quarterly and annual appraisals of agents
Requirements: Grade 12 (Mandatory) 6+ Months Call Centre experience Great articulation of the English language (spoken and written) Clear criminal and credit record Description: Handling customer enquiries over the telephone, providing excellent service while ensuring compliance
Requirement: 6 months+ International Call Center Experience 6 months+ Collections Experience Grade 12 Crim and Credit Clear Proficient level of written and spoken English. Active listening skills Assertive, empathetic, professional & courteous Ability to empathize with
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and
Join our dynamic team as a Customer Service Representative, where youll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with
EXL in Cape Town is looking for a Voice-Customer Service representative who will provide support to providers regarding Benefit Plans and Claims. The successful candidate will exhibit strong communication skills and be able to create compliant written
EXL is seeking an individual in Cape Town to manage client portfolios and oversee IT operations. The role emphasizes end-to-end ownership of accounts, leading service management, and enhancing compliance measures. Responsibilities include liaising with clients, driving productivity,
Customer Service Agent (Collections Campaign) Location: Cape Town (In-Office) Employment Type: Full-Time Shift Requirement: Rotational shifts Job Overview We are seeking motivated and target-driven Customer Service Agents to join our Collections Campaign team based in Cape
EXL Cape Town, Western Cape, South Africa Principal Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with zero impact on service delivery Focus on efficiencies – leaner, greener, and faster Focus on Process stabilization
Overview EXL City of Cape Town, Western Cape, South Africa Position Human Resources Business Partner EXL City of Cape Town, Western Cape, South Africa Responsibilities Research and analyze employee trends to understand ways to increase employee engagement and