Exl Jobs In South Africa - 48 Job Positions Available

The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of EBU areas and have quality control and assurance related improvements

Essential Functions: Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance

The candidate will lead the Quality Excellence Insurance UK P&C vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of UK P&C areas and have quality control and

Join our dynamic team as a Customer Service Representative, where youll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with

In this role, youll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage.

Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on

Rewards Lead: The Rewards & Benefits will lead the design, implementation, and management of all employee rewards programs, including compensation, benefits, and incentive plans. This role partners with Global Rewards and HR teams to ensure competitive,

The successful candidate will be working within the Collections Team. They will be responsible for making outbound calls and taking inbound collections calls. They will be dealing with a range of customers in arrears, from the

· Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. · Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations,

Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures

The AVP Rewards & Benefits will lead the design, implementation, and management of all employee rewards programs, including compensation, benefits, and incentive plans. This role partners with Global Rewards and HR teams to ensure competitive, equitable,

Essential Functions · Formulation and execution of capacity and staffing plans based on medium term business forecast · Negotiating and finalizing SLA’s with the Client - contract negotiation · Implementing revenue and cost plans · Establishing

Join our dynamic Operations team as an Assistant Manager, where you will play a key leadership role in supporting day-to-day service delivery and guiding a team to achieve consistent performance. Acting as a frontline people leader,

Document and assist in the resolution of customer complaints, escalating where necessary - ensure the complaints process is followed Produce and update procedural documentation to support new and amended services Undergo training to ensure you have

· Manage the WFM Team · Ensures that Accounts that supports meet SLAs · Acts as back up to the WFM VP · Provide effective coaching and feedback to the WFM Managers and/or WFM team to

Responsible for managing the full cycle of the recruitment process, ensuring the comp attracts and hires the best talent. This role involves collaborating with hiring managers to define job requirements, sourcing candidates, conducting interviews, and ensuring

Responsibilities are not limited to the enclosed Supporting customers across the wider business. Provide world class customer service to both new and existing customers. Provide Sales support to customers. Continual learning of products/services. Promote and sell