Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
A staffing agency in Johannesburg is seeking a skilled Unified Communications Engineer to implement and configure UCC solutions. The role requires proven experience with SIP Trunks, Call Recording Solutions, and a strong technical background, including certifications
A leading business solutions provider in Randburg is looking for a skilled individual to foster client relationships and drive sales efforts. Responsibilities include developing new client relationships, conducting business reviews for client satisfaction, and meeting performance
Cre8work! in Germiston, South Africa, is seeking a Systems Trainer to empower call centre agents and sales staff with the skills to navigate internal systems, CRM platforms, and telephony tools, enabling smoother operations. You will design and
Pro Development Group seeks an experienced Project Manager in Johannesburg for a contract role to lead Call Center, Contact Centre and Telephony transformation projects across the full SDLC. You will deliver end-to-end technology solutions with strong stakeholder
Minimum requirements (Advantageous): Qualifications Degree, Diploma or relevant qualification in Information Technology, Computer Science, Software Engineering, Telecommunications or a related field. Experience Strong practical knowledge of SIP, Vo IP, 3 CX, PABX/PBX systems, SIP trunks, IVRs,
Auto & Truck Tyres (Pty) Ltd in South Africa is seeking a Systems Trainer to empower call centre agents and sales staff with essential skills to navigate internal systems, CRM platforms and telephony tools. You will deliver
Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa
About the Role Gazer is an international automotive cybersecurity company developing advanced anti-theft systems. We are currently looking for a Сall Center Representative to support our market development efforts in South Africa, gathering clients feeback. Key
Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect
ENVIRONMENT: As a senior centre of excellence within the Contact Centre Support Desk, the primary purpose of this role is to act as a technical leader, driving the timely resolution of complex service and support-related escalations
Key Responsibilities: Build intelligent voice journeys and conversational experiences Create AI-powered voice agents that sound natural, helpful, and fast Design and optimize customer interactions to improve satisfaction and automation rates Fine-tune voice quality, response times, and
Job Title Call Centre Manager – Online Casino & Sportsbook Department Call Centre Location Wynberg, Sandton (Office based role) Role Purpose The Call Centre Manager is responsible for leading, optimizing, and governing all customer contact operations
Employer Description Utility management company Job Description Your duties will encompass: Provide 1st line IT support to users via phone, remote access, and on-site assistance. Install, configure, and maintain hardware, software, and user devices (desktops/laptops). Manage
IT Technician (On-Site Client Support – Cape Town) We are seeking an experienced IT Technician with a minimum of 5 years’ hands-on experience in IT support and infrastructure environments. This is a full-time, on-site position based
Overview Reporting to the Senior Project Manager, the Project Manager is responsible for the successful planning, coordination, delivery and in-depth reporting of all assigned projects and change programmes across the UK and South Africa estate, on
We are looking for a motivated and customer-focused 1st Line Telecoms Support Engineer to join our expanding IT & Telecommunications support team. This opportunity is ideal for someone with excellent communication skills, a strong interest in
About Vox Vox Telecom is a leader in the South African Telecommunications industry, delivering cutting‑edge Fibre, Telephony, and IT solutions. We’re innovation‑driven, performance‑focused, and customer‑obsessed. We’re on the lookout for dynamic, self‑motivated sales professionals to join our