Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you. FusionTek is a Managed Service Provider established
Senior Genesys Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Innocentia Myataza Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a
Amazon Connect Solutions Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Michael Sherlock Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built
Our Team is Growing and We Want You! Join Rewardsco as our Infrastructure SysOps Engineer Are you a hands-on infrastructure specialist with strong experience across Windows Server, Linux, Microsoft Azure, Hyper-V, storage, backup, database administration support
Location: Cape Town | Work Type: Office Based | Job ID: J107262 About our client: Our client manages a large network of highly automated printing plants equipped with the most technologically advanced equipment, ensuring highly efficient
About Central Central builds AI agents that do real work for businesses. Our agents answer phones, book appointments, look up records, and manage customer follow-ups among other tasks. We are rapidly expanding into back-office workflows, and
Locations: Basseterre, Saint Kitts And Nevis Categories: Finance Req ID: 77239 Whats the role? The Accounts Payable & Administration Officer is responsible for supporting the finance function through effective management of vendor relationships, timely execution of
A staffing agency in Johannesburg is seeking a skilled Unified Communications Engineer to implement and configure UCC solutions. The role requires proven experience with SIP Trunks, Call Recording Solutions, and a strong technical background, including certifications
A leading business solutions provider in Randburg is looking for a skilled individual to foster client relationships and drive sales efforts. Responsibilities include developing new client relationships, conducting business reviews for client satisfaction, and meeting performance
Cre8work! in Germiston, South Africa, is seeking a Systems Trainer to empower call centre agents and sales staff with the skills to navigate internal systems, CRM platforms, and telephony tools, enabling smoother operations. You will design and
Pro Development Group seeks an experienced Project Manager in Johannesburg for a contract role to lead Call Center, Contact Centre and Telephony transformation projects across the full SDLC. You will deliver end-to-end technology solutions with strong stakeholder
Minimum requirements (Advantageous): Qualifications Degree, Diploma or relevant qualification in Information Technology, Computer Science, Software Engineering, Telecommunications or a related field. Experience Strong practical knowledge of SIP, Vo IP, 3 CX, PABX/PBX systems, SIP trunks, IVRs,
Auto & Truck Tyres (Pty) Ltd in South Africa is seeking a Systems Trainer to empower call centre agents and sales staff with essential skills to navigate internal systems, CRM platforms and telephony tools. You will deliver
NTT DATA in Johannesburg seeks an experienced Project Manager to lead the delivery of Call Center, Contact Centre, and Telephony transformation projects. The successful candidate will have a strong background in SDLC project delivery, telephony platforms, contact centre
Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa
ENVIRONMENT: A leading Cloud Solutions company is on the hunt for highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect
ENVIRONMENT: As a senior centre of excellence within the Contact Centre Support Desk, the primary purpose of this role is to act as a technical leader, driving the timely resolution of complex service and support-related escalations
Key Responsibilities: Build intelligent voice journeys and conversational experiences Create AI-powered voice agents that sound natural, helpful, and fast Design and optimize customer interactions to improve satisfaction and automation rates Fine-tune voice quality, response times, and