Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through data‑driven
As a WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
WNS Global Services in Cape Town is seeking a seasoned Workforce Scheduler to optimize staffing and intraday operations for a busy contact center. You will translate forecasts into daily rosters, monitor SLAs and ensure HR policy compliance across
BDO South Africa is seeking a Resourcing Coordinator to support the effective allocation and scheduling of audit professionals across client engagements, ensuring the right people are deployed at the right time, balancing business needs with development
Application Support - Workforce Software Johannesburg, South Africa | Posted on 13/08/2026 Join a High-Impact AMS Team Supporting Critical Workforce Operations Are you an experienced Workforce Software professional ready to take ownership of a mission-critical platform? We’re urgently seeking
As a Scheduler Analyst you use your expertise to create and manage schedules for frontline team members for an assigned account. You ensure optimal level of resource allocation to meet service level goals and client requirements, based
Join a High-Impact AMS Team Supporting Critical Workforce Operations Are you an experienced Workforce Software professional ready to take ownership of a mission-critical platform? We’re urgently seeking skilled contracting resources with hands-on WFS (ADP) experience to join our
Key Responsibilities Lead short- and long-term forecasting, capacity planning and workforce modelling. Develop staffing plans aligned with business demand, growth and service level requirements. Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation. Lead real-time and intraday
A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve clients customer service needs.
Unilever is currently hiring for a Integrated Planning Specialist Function: Supply Chain Reports to: Site Lead Planner Scope: Local Location: Indonsa Factory (Durban) Terms & Conditions: Full time ABOUT UNILEVER With 3.4 billion people in over
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to
Job Summary Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).
About the job Head of Resources Planning Key purpose: To manage a team of Senior Planners and Resource schedulers. Reporting to the Finance Director this extremely varied role will be to support and develop your team, ensuring
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to
Empowering Africa’s tomorrow, together.one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to
Empowering Africas tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to