Rta Jobs In South Africa - 226 Job Positions Available

Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks,

About Us Talent Match Africa connects experienced professionals in Africa (just like you!) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we’ve been providing employability

Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective

Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through

Practice and Office Administrator (Client Relations Focus) Location: Reports to: Director Job type: Permanent 01 Overall role To ensure the daily operations of the accounting practice, in terms of client relations, administration, billing, systems and documentation,

Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

Job Description Primary role would include monitoring and analyzing real time data along with daily communications with both operations and client. This person will require strong analytical skills, basic knowledge of Excel, ability to work both

Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in a

jobr.pro in Durban is looking for a skilled individual to monitor and analyze real-time data. The ideal candidate will need experience in WFM, particularly as an RTA, and be proficient in Excel and other WFM tools like

Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live

Teleperformance is seeking a Real-Time Analyst in Cape Town, South Africa. The ideal candidate will manage real-time resource allocation and ensure service level goals are met. Responsibilities include monitoring service levels across all channels, analyzing KPIs,

Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

As an experienced TEAM LEAD WFM, in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value. Main Responsibilities

WNS Global Services in Cape Town is seeking a seasoned Workforce Scheduler to optimize staffing and intraday operations for a busy contact center. You will translate forecasts into daily rosters, monitor SLAs and ensure HR policy