The Quality & Process Excellence function at EXL is to drive quality compliance for client business processes and creating value for clients through lean six sigma based process improvements. The team manages the entire QA management for client processes from
Apply by: Were on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
Who you are You describe yourself as someone who. Thrives when leading a team that requires collaboration and cohesion without a dictatorial approach Is able to direct in a people-centric manner with a need for achievement
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Essential Functions: Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Driving
Essential Functions Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools
Duties & Responsibilities Responsible for Diagnostic to Solution Proposal creation for digital projects Identify game-changing capabilities by analyzing competitors and internal processes. Creative,consultative approach focused on future digital solutions for business challenges Foster relationships with key
We are looking for a collaborative mid-level Business Process Analyst to support our Operations Managers by ensuring our operations teams (CX, Sales, Credit and Finance) have the tools, documented processes and training in place to support and
Role: Delivery and Process Project Manager Category: Insurance Location: Cape Town Salary: Market-related Our client is a global loyalty and benefits company and a leading personal lines insurer operating internationally. They specialize in creating exceptional customer experiences
Our client is a global loyalty and benefits company and a leading personal lines insurer operating internationally. They specialize in creating exceptional customer experiences for some of the world’s best-known brands, particularly across the financial services,
The Group Sourcing team in Santam Shared Services has an opportunity for a Process Analyst, based in Bellville, Cape Town What will you do? The Process Analyst will support the design, documentation, maintenance and continuous improvement of processes across
Role: Delivery and Process Project Manager Category: Insurance Location: Cape Town Salary: Market-related Our client is a global loyalty and benefits company and a leading personal lines insurer operating internationally. They specialize in creating exceptional customer experiences
We are looking for a collaborative mid-level Business Process Analyst to support our Operations Managers by ensuring our operations teams (CX, Sales, Credit and Finance) have the tools, documented processes and training in place to support and
SUMMARY: Delivery and Process Project Manager POSITION INFO: Role: Delivery and Process Project Manager Category: Insurance Location: Cape Town Salary: Market-related Our client is a global loyalty and benefits company and a leading personal lines insurer operating internationally.
Job Description Leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks, conduct root cause analyses, and implement process improvements across the business or organisation. Initiates and leads projects that improve end‑to‑end processes, consisting
Job Summary We are seeking a highly skilled and detail-oriented Specialist in Process Management and Transformation to join our team. The ideal candidate will have a strong background in process optimization, project delivery, and the ability to translate
Job Description Leads process improvement in different processes. Works closely with Operations and Functional Teams to identify process bottlenecks, conduct root cause analyses, and implement process improvements across the business or organisation. Initiates and leads projects that improve end‑to‑end processes, consisting
We are looking for a collaborative mid-level Business Process Analyst to support our Operations Managers by ensuring our operations teams (CX, Sales, Credit and Finance) have the tools, documented processes and training in place to support and