- Governance
- Corrective Actions
- Workforce Management
- Continuous Improvement
- Performance Management
- Americans with Disabilities Act
- Business Process Improvement
- Business Process Outsourcing
- CRM
- Client Services
- Commercial Management
- Contact Center Operations
- Contact Centers
- Decision-Making
- Executive Leadership
Overview The Director of Quality is responsible for leading and executing the quality strategy across a key global account within the BFSI (Banking, Financial Services, and Insurance) sector. This role will span multiple geographies EG. UK,
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and
Our Group Operations Division is looking for an Operations Manager for the Customer Support Team , which is known as One Team! (This role is based in Gardens, Cape Town (South Africa)) About the Role The
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Our Group Operations Division is looking for an Operations Manager for the Customer Support Team , which is known as One Team! (This role is based in Gardens, Cape Town (South Africa) ) About The Role