Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
ENVIRONMENT: PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform. You will represent the brand through empathetic communication, using
We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and
Position Information Position: Network Security Architect Company: MTN Group Location: Mthatha, South Africa Experience: 8+ years of experience in network security architecture, preferably in telecom environments Education: Bachelor’s degree in Computer Science, Information Security or related
Were seeking a technically credible IT leader who combines strong operational expertise with effective people leadership. This role is ideal for someone who has built their career through hands-on technical roles and progressed into management, while
ENVIRONMENT: PLAY a pivotal role in designing and implementing operational efficiencies within the logistics framework of a PE-based global Logistics Operation seeking its next Logistics Process Engineer. You will provide crucial management support by analysing existing
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and
Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and
Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and
Overview We are looking for a seasoned Recruitment Consultant with a minimum of 5 years’ experience working experience gained from within the recruitment sector. The successful Candidate will be responsible for full life cycle recruiting for
Social Media PPC Specialist The primary responsibility of the Social Media PPC Specialist is to develop and execute social media strategies for our clients, aimed at enhancing their online visibility and boosting lead generation. This role
Manufacturing Superintendent Designate Lead a key line of the business to deliver results defined by the compelling business need of the site. Manage safety, quality, cost, delivery, sustainability, and morale targets, breaking down section targets into
Mid-Level Developer Our global client is seeking an experienced Mid-Level Developer to join the Port Elizabeth team. Responsibilities Design, develop, test, and implement software solutions. Write and implement quality and high-performing code. Work with the product
Job Description To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including e Channels and self-service). Ensure all interactions align with
Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (e Channels and Self Service) whilst adhering to policy