Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Job DescriptionTo provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
What the service manager will lead Daily control of technicians, call allocation, productivity, work quality, repeat calls, vehicle usage, overtime and regional coverage. Service Controllers and Dispatch Ensure calls are logged, prioritised, dispatched and escalated correctly. Work closely
Senior Leaders Wanted ( Retail/ Financial Services/Business Consulting) If youre a high-achieving executive looking to make a meaningful, global impact and elevate human potential, this opportunity is for you. Become autonomous, work from home, and channel your
First Rand Limited is seeking a Part-Time FNB Community Advisor for our Alternative Channel in East London. You will deliver an exceptional customer experience by understanding needs, guiding clients to tailored financial solutions, and directing them
Key Responsibilities Install, configure, upgrade, and maintain Microsoft SQL Server environments Design, implement, and support Always On Availability Groups Configure and manage SQL Server replication Develop and maintain backup, recovery, and disaster recovery strategies Monitor, troubleshoot,
Service Technician Our client in the chemical manufacturing and distribution industry is seeking a skilled and customer‑focused Service Technician to join their team based in Gqeberha. Key Responsibilities Business Development & Client Support Maintain the company’s professional brand
Top Vitae Recruitment is seeking a full-stack software developer in Gqeberha, Eastern Cape. The role involves building and maintaining crucial data management & governance applications across financial services. The ideal candidate should have 1-3 years of software
Full-time | Permanent | In-office Build, optimise and protect SQL Server environments across multiple enterprise customers. At Tenac IT , we dont manage a single SQL environment, we support multiple business-critical Microsoft SQL Server platforms across a
NAVIRIS Senqu, Eastern Cape, South Africa Join or sign in to find your next job Join to apply for the Platform Systems Specialist role at NAVIRIS NAVIRIS Senqu, Eastern Cape, South Africa 2 days ago Be among
ENVIRONMENT: PROVIDE seamless customer service to the Institutions clients by ensuring professional, timeous and empathetic query resolution as the next Student Services Consultant wanted by a dynamic Online Learning Platform. You will represent the brand through empathetic communication, using
First Rand Limited seeks a Branch Advisor to deliver compliant financial guidance in a busy branch. You will nurture client relationships, educate customers on banking platforms, and strive to meet sales and service targets while ensuring data accuracy.
Key Responsibilities Install, configure, upgrade, and maintain Microsoft SQL Server environments Design, implement, and support Always On Availability Groups Configure and manage SQL Server replication Develop and maintain backup, recovery, and disaster recovery strategies Monitor, troubleshoot,
Lifelink Systems is revolutionizing patient engagement with agentic AI. We are building a platform to deliver text and voice driven conversational solutions and automate workflows for healthcare providers. As Platform Product Manager, you will own execution of Life
We are looking for a skilled and passionate Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service to our clients through various channels, including in-store, online, and
Key Responsibilities Install, configure, upgrade, and maintain Microsoft SQL Server environments Design, implement, and support Always On Availability Groups Configure and manage SQL Server replication Develop and maintain backup, recovery, and disaster recovery strategies Monitor, troubleshoot,
Middelburg, South Africa | Posted on 08/21/2026 We are seeking an experienced and results-driven Service Manager to lead the service department at our Ford dealership in Middelburg. The successful candidate will be responsible for the overall management of
Takealot Group is seeking a Software Engineer to design, develop, and deploy cloud-native applications and platform services. You will contribute to backend services, APIs, and distributed systems in a hybrid, full-time setup in Cape Town. You will collaborate with
Position Information Position: Network Security Architect Company: MTN Group Location: Mthatha, South Africa Experience: 8+ years of experience in network security architecture, preferably in telecom environments Education: Bachelor’s degree in Computer Science, Information Security or related