Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business
Amazon Connect Solutions Consultant Department: Operations Employment Type: Permanent - Full Time Location: Cape Town Reporting To: Michael Sherlock Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built
Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients
Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products
Role Purpose The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. The Operations Manager plans, coordinates, and directs service delivery for one
Capitec is seeking a Workforce Planner to partner with relevant teams in Cape Town to forecast volumes, AHT, and headcount for our contact centre. You will manage staffing projections, identify bottlenecks, and support daily operations and planning
A workforce solutions company in Cape Town is looking for a professional Inbound Call Centre Agent. This role involves handling incoming calls, assisting customers with their inquiries, and resolving issues while upholding high service standards. The ideal
Mr Price Group in Durban seeks a senior leader to inspire high-performing contact centre teams, deliver exceptional customer experiences, and ensure compliance within a regulated environment. You will drive workforce planning, coach managers, and push operational excellence
Job Post End Date: 04 September 2026 Job Family Marketing, Communication and Research Marketing and Brand Management Manage Self: Professional Job Purpose Own and manage the end-to-end integrated workforce planning for GMCA by translating strategic priorities and
WNS Global Services in Cape Town is seeking a seasoned Workforce Scheduler to optimize staffing and intraday operations for a busy contact center. You will translate forecasts into daily rosters, monitor SLAs and ensure HR policy compliance across
Position Overview We are seeking an experienced and strategic Director of Call Center Operations to lead the performance, governance, and operational oversight of our contact center partners. This role is responsible for ensuring exceptional service delivery across outsourced
WNS, part of Capgemini, is seeking a detail-oriented data and operations analyst to monitor agent queues and generate performance reports. You will collect, analyze and report data, track ad-hoc client/vendor changes, and help ensure adherence to
Join Day One – Shaping the Future of Data Infrastructure Day One is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. MCI delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service