Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Vector Logistics Business Analyst Permanent Midrand Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
At Klipboard weve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
WELCOME TO OLX Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. Weve created the leading property marketplaces in SA and
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate
Company Description In a changing and evolving world, challenges are ever more unique and complex. Nagarro helps to transform, adapt, and build new ways into the future through a forward-thinking, agile, and caring mindset. Today, we
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,
Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates\ demeanor, technical accuracy, customer service performance, and conformity
Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve service levels.
Cartrack is looking for seasoned QA Agents to join our team in Johannesburg. This exciting role involves assessing call quality and behavior for Call Centre Agents in the Insurance department by listening to live and recorded calls. Candidates should
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to
Call Force in Johannesburg is looking for a Quality Assurance Analyst (QA) to assess the performance quality of our call center. You will monitor outgoing calls and email responses to evaluate associates demeanor, technical accuracy, and customer service performance. This
Data Analyst Position Company: Golden Rule Objective of the Role: The purpose of the role is to work collaboratively within your team and across other teams in the business to identify and build exceptional business models that