Let’s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming
About impact.com impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Teleperformance is seeking a qualified candidate for a call center management role in Cape Town. The candidate will be responsible for real-time management of call center resources to ensure service levels are met, analyzing performance data, and managing staffing
MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service
Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve service
Senior Data Loss Prevention (DLP) Analyst Collinson•Cape Town, Western Cape, South Africa Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and
is seeking an Associate Data Analyst to collect, analyze, and interpret large datasets to surface insights for business decisions. You will work with technical and non-technical stakeholders to deliver data-driven outputs and recommendations. You will contribute to the analytics
About is the worlds leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
About Keen Keen specializes in building high-performing customer experience (CX) and operational teams for rapidly expanding technology companies across the U.S. and the world. Our teams provide support for sophisticated software, hardware, and e-commerce platforms utilized
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands
WNS Global Services, part of Capgemini, is an agentic AI-powered leader in intelligent operations, serving 700+ clients across industries. The team in Cape Town monitors agent queues, analyzes data for reporting and ensures adherence to schedules to
We are looking for a skilled and proactive Sr. Data Loss Prevention (DLP) Analyst to join our Security Operations team. This role focuses on protecting sensitive data across endpoints, cloud services, and email channels by managing and evolving our
Cape Town Head Office Aintree Park Efr Cape Town, WC 7708, ZAF Cape Town Head Office Aintree Park Efr Cape Town, WC 7708, ZAF Circana (formerly IRI and NPD) is the leading advisor on the complexity
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming