Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Job Title:WFM Planning & Scheduling Manager Job Description Location – Cape Town Are you ready to make an impact in the world of Workforce Management? We are seeking a dynamic WFM Manager to enhance CRM contact performance and
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
A leading recruitment agency is seeking a strategic Workforce Planning Manager to manage resource forecasting for customer-facing operations in Cape Town. The successful candidate will utilize advanced data analysis and predictive modeling to ensure operational efficiency and high
Career Opportunity: Workforce Planning Manager Location: Cape Town Industry: Insurance Salary: Highly Competitive Market-Related CTC Package Start Date: ASAP Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume,
WNS Global Services in Cape Town is seeking a seasoned Workforce Scheduler to optimize staffing and intraday operations for a busy contact center. You will translate forecasts into daily rosters, monitor SLAs and ensure HR policy compliance
WNS Global Services is seeking an energetic Assistant Manager - Workforce Management for our Cape Town area. You will lead Real-Time Analysts, balance demand with staffing, and transform forecasts into practical schedules to optimize customer experience. This
Capitec is seeking a Workforce Planner to partner with relevant teams in Cape Town to forecast volumes, AHT, and headcount for our contact centre. You will manage staffing projections, identify bottlenecks, and support daily operations and planning with
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to
Job Title:Snr Operations Director Job DescriptionThe Snr Operations Director is responsible for providing strategic leadership across a portfolio of client accounts within the contact centre operation, ensuring the delivery of exceptional customer experiences, achievement of contractual
Do you speak fashion? Were hiring! Let’s Chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well beyond whats in your wardrobe. We’re here to inspire, spark joy
Are you an experienced agricultural professional with a passion for crop production, people leadership, and operational excellence? We are seeking a dynamic Production Manager on Indigo Berries, to lead and oversee farm production operations, ensuring optimal
Are you passionate about Electrical Engineering? Are you an Electrical/Electronic Engineer looking for a new opportunity? Join our innovating Engineering team Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy extraction
ServiceNow Developer/Administrator - 12-Month Contract Department: IT Employment Type: Contract Location: Cape Town Reporting To: Jason Gopaul Description At Sabio Group, were dedicated to fostering an environment where employees thrive. Since 1998, weve built a dynamic
Company Description About Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa
The Team Leader, Digital Customer Success (Risk Intelligence) is responsible for leading a team of Digital Customer Success Managers focused on driving customer value, adoption, retention, and scalable engagement across the Risk Intelligence customer portfolio. The
At Klipboard weve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the