Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
To manage a team of planners to deliver the planning and real time cycle for operational accounts, delivering cost effective resource models that ensure financial as well as operational performance. Duties and responsibilities Overall responsibility for
jobr.pro in Cape Town seeks a Group Manager – WFM to lead workforce planning, forecasting, scheduling, and real-time operations for inbound contact center functions. You will align staffing with demand, optimize costs, and drive service level
Responsibilities Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. Manage staff performance/wellbeing, recruitment, training compliance (New Ex Gen onboarding), incentives (FCR, t NPS, SLAs). Ensure adherence to SLAs (95% response),
Anywhere Now is a fast-paced, mission-driven company transforming customer experience through AI-powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting‑edge capabilities across Microsoft Teams environments and enterprise CX platforms. Deepdesk is
Overview Pre-Sales Architect – collaboration platforms. We’re seeking an experienced Pre-Sales Architect to own the design and technical direction for enterprise collaboration, unified communications, contact centre, and customer experience solutions. The role fits a technical specialist
Responsibilities Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs). Ensure adherence to SLAs (95% response), quality (90-98%),
Senior Technical Architect (Collaboration Technologies) Johannesburg, South Africa | Posted on 13/07/2026 Our client in the consulting space is seeking a SeniorCollaboration Technical Architect to lead the design and technical strategy ofenterprise Collaboration, Unified Communications (UC),
Overview Pre-Sales Architect – collaboration platforms. We’re seeking an experienced Pre-Sales Architect to own the design and technical direction for enterprise collaboration, unified communications, contact centre, and customer experience solutions. The role fits a technical specialist
Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through
Duties & Responsibilities A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and
Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations from end users and management. Administer customer service duties
CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN -AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will be situated in
Key Responsibilities Solution Architecture – Define end-to-end AI solution architectures for customer programs. Design integrations between Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies. Establish architectural standards for scalability, resilience, security, and maintainability. Review
The construction industry forms the backbone of any developing nation, and PPC Cement stands tall as a leading supplier of the essential materials that shape our world. But what if you could be a part of