takealot.com, a leading South African online retailer, is looking for a highly talented Customer Service - Senior Capacity Planner to join our team in Cape Town. We are a young, dynamic, hyper growth company looking for
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
· Manage the WFM Team · Ensures that Accounts that supports meet SLAs · Acts as back up to the WFM VP · Provide effective coaching and feedback to the WFM Managers and/or WFM team to
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Our client in the consulting space is seeking a Senior Collaboration Technical Architect to lead the design and technical strategy of enterprise Collaboration, Unified Communications (UC), Contact Centre (CC), and Customer Experience (CX) solutions. This client-facing
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN -AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will be situated in
WFO Consultant Department: Delivery Employment Type: Full Time Location: Cape Town Reporting To: Davie Erskine Description Act as consultative lead in Sabio WFO deployments – providing functional system expertise which supports the operational goals of our
Anywhere Now is a fast-paced, mission-driven company transforming customer experience through AI-powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting‑edge capabilities across Microsoft Teams environments and enterprise CX platforms. Deepdesk is
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by
About the role NTT DATA seeks a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions. This role requires deep
We are seeking a highly experienced Senior Collaboration Technical Architect to lead the design, architecture, and technical strategy of enterprise collaboration, unified communications, contact center, and customer experience solutions. Qualifications Required Bachelors Degree in Information Technology,
Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Groups
Duties & Responsibilities A leading cloud Contact Center and CRM solutions provider in Southern Africa is hiring an Infrastructure Engineer to maintain and expand its cloud infrastructure. Responsibilities include architecture design, system testing, security management, and
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.
Duties & Responsibilities FUNCTIONAL CLIENT LIAISON SERVICES OPERATIONS: Administer corporate client accounts for JIS (JSE Investor Services), including executive share schemes and BEE schemes. Attend to clients and their respective employees both telephonically and via email.
Company Description WNS, part of Capgemini, is an Agentic AI‑powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through