The Senior IT Helpdesk Technician (Tier 2 SupportSpecialist) is responsible for providing advanced technical support and servingas a key escalation point for Tier 1 Helpdesk Technicians. Key Responsibilities 1. Advanced Technical Support & Escalations Act as a primary
Provide daily direction and communication to team members to ensure helpdesk tickets are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations from end users and management. Administer customer service duties such as quality
BET Software is seeking an IT Helpdesk Team Leader in Durban to drive daily operations, coordinate escalation handling, and improve ticket resolution efficiency. You will lead a skilled support squad, conduct scrum meetings, and ensure adherence to service
Overview Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to
Overview Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX),
LOCATIONCape Town, ZA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX),
About Sybrin: Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that
Takealot.com, South Africas leading online retailer, is looking for a highly talented Facilities Intern to join our team in Cape Town central Office We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people
Job Description: The Centralized Services Engineer I (Senior Systems Engineer – MSP Automation) plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires
At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a
We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare
Reporting to the Senior Manager - Customer Service IT, The Solution Specialist is responsible for developing new system functionality for critical and end-to-end business processes, but they are also responsible for maintaining, updating, and troubleshooting existing
We’re looking for a proactive, customer-focused First Line Application Support Consultant to join our South Africa-based application support team. In this role, you’ll be the first point of contact for software support queries from our customers, resolving
Duties and Responsibilities: Team Leadership and Management: Lead, mentor, and develop the help desk team to ensure high levels of performance and morale. Set clear expectations and KPIs for help desk staff, holding them accountable for the daily
The Opportunity Ready to level up your IT career? We’re on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider. This isn’t your average
Click Learning is tackling South Africa’s education crisis with smart, scalable solutions that make a real difference. We deliver interactive online programmes that boost literacy, numeracy, and digital skills for primary school learners in under-resourced communities.
ATS Client in South Africas Gauteng is seeking an IT Systems and Helpdesk Manager to oversee system infrastructure, server management, and connectivity, with an emphasis on reliability and ISO compliance. You will troubleshoot databases, support sales and
UP Professional and Support DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES HELPDESK AGENT (IT) PEROMNES POST LEVEL 9 In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the following vacancy.
Senior IT Support pro? Lead escalations, automation, and infrastructure in a fast‑paced environment. Join a dynamic IT operations environment where you will act as a senior escalation point, ensuring reliability, security, and efficiency across systems and