Telebest, located in Cape Town, is seeking an experienced Workforce Management RTA to manage schedules across multiple projects and ensure optimal resource allocation. The ideal candidate should have at least 2 years of direct experience in
Are you a quick-thinking, analytical specialist who thrives in a fast-paced environment? Do you have a passion for ensuring seamless, high-performance customer service? Join a leading global company that enhances the travel and lifestyle experiences of
A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems
Teleperformance in Cape Town is looking for a skilled Real Time Analyst responsible for ensuring that agents are available to meet forecasted call volumes. You will be analyzing KPIs and call data while managing schedules to improve
Teleperformance is seeking a qualified candidate for a call center management role in Cape Town. The candidate will be responsible for real-time management of call center resources to ensure service levels are met, analyzing performance data,
Quantanite in Johannesburg seeks a Real-Time Analyst (RTA) to support our cross-geography operations hub. You will monitor intraday performance, ensure SLA and KPI adherence, and act as the real-time nerve centre for operations. Collaborating with Operations, WFM, Tech
WNS Global Services, part of Capgemini, is seeking an experienced WFM Intraday Manager for its South Africa operations. The role focuses on real-time queue monitoring across voice, chat, email and back-office streams, ensuring staffing and SLA adherence
Teleperformance in Cape Town is seeking a Real-Time Analyst to manage live resource allocation and monitor intraday performance across channels. The role will involve real-time adherence to schedules, data analysis, and proactive problem solving to optimize workforce
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
What being part of the Sigma Family means for you Real Time Monitor Berg River Boulevard Paarl – Office Based Monitor. Analyse. Drive Performance. An exciting opportunity for a Real Time Monitor to drive and steer
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel
Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation. The ideal candidate
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
TELUS Digital in Cape Town is seeking a Scheduler Analyst to create and manage schedules for frontline teams, ensuring optimal resource allocation to meet service level goals and client requirements. You will analyze volume patterns, forecast staffing
TFG Limited is seeking a Real Time Analyst in Cape Town to manage store staffing schedules and monitor WFM performance. You will provide line manager support, handle incidents, and drive real-time reporting and schedule adherence. The role emphasizes
Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks,
Real Time Analyst - Graveyard shift - Airline Campaign WNS Cape Town, Western Cape, South Africa Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of