Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Overview An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for: The role is pivotal in supporting
Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring,
Overview Job Overview The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Overview As a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes,
Job Title:WFM Planning & Scheduling Manager Job Description Location – Cape Town Are you ready to make an impact in the world of Workforce Management? We are seeking a dynamic WFM Manager to enhance CRM contact
Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective
Job Description Role Overview The Group Manager – WFM is responsible for leading workforce planning, scheduling, and real-time operations for inbound contact center functions. This role ensures optimal staffing, cost efficiency, and service level achievement through
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedule deviations like breaks,
A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve clients customer service needs.
Job Role Business Leader-Leadership and Management Experience (In Years) 9-12 Job Location Cape Town Responsibilities Manage the WFM Team Ensures that Accounts that supports meet SLAs Acts as back up to the WFM VP Provide effective
Teleperformance is seeking a Workforce Management professional in Cape Town to manage real-time resources ensuring optimal staff levels. The role will focus on enhancing contact center performance, analyzing KPIs, and coordinating staffing allocation. The ideal candidate
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
Job Description To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. People Development Engagement
Overview In a call center, the responsibility for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of
About the Role The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics,
Leads and supervises a team of CSRs, ensuring performance meets company and client standards. Monitors team metrics, provides coaching and feedback to improve results, manages performance reporting and administrative tasks, and motivates team members to achieve