Essential Functions: Formulation and execution of capacity and staffing plans based on medium term business forecast Negotiating and finalizing SLA’s with the Client - contract negotiation Implementing revenue and cost plans Establishing a review/ reporting mechanism
About the role At Sporty Group, we’re looking for a dynamic People Operations Partner to join our Cape Town team and play a key role in creating an exceptional employee experience while enabling our people and
Lets Write Africas Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description The Head of Engineering will be accountable for leading the development, modernisation and
Role Purpose The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals. The Operations Manager plans, coordinates, and directs service delivery for one
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and
Job Description Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team
Were looking for a Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents. Responsibilities Facilitate training group as per
ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful
We are seeking a dynamic and detail-oriented HR officer. The ideal candidate will be responsible for overseeing HR process delivery, maintaining client relationships, ensuring service level agreements (SLAs) are met, and identifying opportunities for process improvements
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals,
Job Description Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team
Reporting to: National Channel Director Take Ownership of Major Customer Relationships 3 L Consulting is recruiting on behalf of a globally recognised leader in the international express courier, logistics and supply chain sector. This is an
Job Summary: A BPO is seeking a proactive and results-driven Talent Manager to join their team. About the Role A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects
Job Title Call Centre Manager – Online Casino & Sportsbook Department Call Centre Location Wynberg, Sandton (Office based role) Role Purpose The Call Centre Manager is responsible for leading, optimizing, and governing all customer contact operations
Job Post End Date: 04 September 2026 Job Family Marketing, Communication and Research Marketing and Brand Management Manage Self: Professional Job Purpose Own and manage the end-to-end integrated workforce planning for GMCA by translating strategic priorities
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.
Our client has an opportunity available for a Sales Support Team Manager based in Cape Town. Requirements Fluent in English. Matric 4+ years administration in a call centre environment and call centre experience- essential. Knowledge of
Shimansky is a prestigious luxury jewellery brand, celebrated for our exceptional craftsmanship and unique designs. We believe that our people are our greatest asset, and we are seeking an experienced HR Manager to join our team
Responsibilities • Prepare bids and tenders for clients – 70% of the time. • Establish relationships with customers. • Respond to client enquiries and assess requirements. • Conduct test work. • Development of Process Flow Sheets
Customer Takes accountability in customer engagement to identify customer’s needs. Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons. Performs the regulatory checks for the