Essential Functions: Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards
Job Title:WFM Planning & Scheduling Manager Job DescriptionThe WFM Manager drives CRM contact performance and WFM Process maturity through implementation and maintenance of best practice WFM across the location accounts under the supervision and alignment of the Geo
Duties & Responsibilities Responsible for Diagnostic to Solution Proposal creation for digital projects Identify game-changing capabilities by analyzing competitors and internal processes. Creative,consultative approach focused on future digital solutions for business challenges Foster relationships with key
INTERNAL & EXTERNAL APPLICATIONS DATE OF DISTRIBUTION: 07 July 2026 CLOSING DATE: 16 July 2026 DEPARTMENT: HRD DOMAIN: Talent Management PURPOSE OF THE JOB: To co-ordinate and facilitate Talent and Employment Equity functions within business units
Duties & Responsibilities Responsible for Diagnostic to Solution Proposal creation for digital projects Identify game-changing capabilities by analyzing competitors and internal processes. Creative,consultative approach focused on future digital solutions for business challenges Foster relationships with key
The Customer Experience Manager is responsible for driving customer experience performance and transformation across multiple client accounts. This role provides strategic leadership and oversight of customer experience initiatives, customer resolution programs, service recovery strategies, and continuous improvement
The candidate will lead the Quality Excellence Insurance UK P&C vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of UK P&C areas and have quality control and
Job Title:Quality Manager Job DescriptionDo you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? You could be the person we need to join our Cape Town
Bachelors degree in Human Resources, Business Administration, Industrial Psychology, or a related field (required). Postgraduate degree or certification in Talent Management, Employment Equity, orrelated areas is an advantage. Minimum of 5-7 years of experience in talent
General information Reference number Human Capital Administrator-3887 Job details Profile HR - Communication - CSR - HR - Communication - CSR - Communication Position title Human Capital Administrator M/F Contract Unlimited-term contract Contractual hours Full-time Mission
General information Entity With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and
Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics
Demonstrate a strong customer focus that enables to arrive at fair outcomes and excellent customer service resulting in addressing customer inquiries. Achieve high call quality, meet compliance standards whilst delivering against agreed customer service performance metrics
Answers questions to providers related to Benefit Plans, Claims and related topics To communicate effectively for additional information as needed by providers Perform accurate data entry Perform eligibility and benefit verification Create effective, grammatically correct and
The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of EBU areas and have quality control and assurance related improvements
Structural Information Job number: 10026358 Job title: Snr Specialist: Employee Relations, HR Governance and Risk Job grade: S4 Group/ BU: CSB Division: Human Resources Span of control: 0-5 Reports to: Executive Management Core Description The Snr
Essential Functions: Ensure that the process transactions are processed as per Desktop procedures Ensure that the assigned targets are met in accordance with SLA and Internal standards Ensure that the quality of transaction is in compliance
Our client is seeking an experienced WebSphere Specialist to support, administer, optimise, and maintain its IBM WebSphere Application Server (WAS) environment. The successful candidate will be responsible for ensuring the availability, performance, security, and reliability of
Lets Write Africas Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Old Mutual is an Industry leader within the Financial Service Sector. We are