Overview The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high‑performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial outcomes are consistently achieved. The
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of
Company Description WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),
Senior Operations Manager At TTEC, we’re all about the Human Experience. Elevated. As a Call Center Senior Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an
Who are we? Sanlam, is dedicated to support, grow and empower clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,400 tied advisers and 2,000 supporting independent
Who are we? Sanlam, is dedicated to support, grow and empower clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,400 tied advisers and 2,000 supporting independent
Job Title:Operations Manager - Financial Services - Cape Town Job Description Operations Manager – On-site, Cape Town At Concentrix, we power the world’s best brands through exceptional customer engagement and business performance. We are looking for an experienced Operations Manager to lead
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness
Company Description Radisson Hotel Group is one of the worlds largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every
Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town
About Us Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands.
JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to
As Manager of the Marketing Coordinator team within our Global Development Center, you will lead a team of coordinators responsible for delivering marketing campaigns on behalf of regional teams across the business. You will be accountable for the
The Content Manager will lead the day-to-day operations of MRI Softwares global content team, overseeing the delivery of thought leadership and product/solution content across all channels and formats. This role is responsible for managing a team of Thought
Meet Ozow Ozow is a leading fintech company thats redefining digital payments in South Africa and beyond. Were dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player
Marketing Operations Executive The Role: We are looking for a Marketing Operations Executive to join our dynamic team and play a key role in executing our marketing activities across the region. This role bridges global strategy with local
We are looking for an experienced Product Manager to lead product development of key features in our product roadmap, drive key business metrics, and develop requirements for innovative technologies. As a successful candidate, you will have experience managing
Overview The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times. Qualifications Proven Coaching experience
Overview The Workforce Management (WFM) Assistant Manager is responsible for supporting the effective day-to-day management of workforce planning, real-time operations, and management information processes within Teleperformance SA. This role plays a key part in ensuring operational demands are